How does PaperRoute protect my business information?
Your team signs in to a password-protected account, with access based on each person's role. We use encrypted connections, keep each customer's company data in a separate database, and protect the systems behind PaperRoute with regular updates, monitoring and database backups. People receiving documents you send can open their shared link without needing a PaperRoute login, so treat those links as private.
How does the 30-day happiness promise work?
We’re confident PaperRoute will make your working day easier. If it isn’t right for you, for any reason, tell us within 30 days of signing your agreement and we’ll cancel it. No cancellation fee, no payments for the remaining term and no hard feelings. Call your dedicated contact or email hello@paperroute.co.uk within the first 30 days. Your request only needs to reach us within that period.
Are payments refunded if I cancel within 30 days?
Normal subscription billing applies during the 30 days. Payments already made are not refunded. After the 30-day period, the agreed 24-month term and standard cancellation terms apply.
How do the demo and onboarding work?
Start with a free, tailored demo. If you choose PaperRoute, sign the 24-month service agreement and authorise payment before setup. We help configure the system and train your team during guided onboarding.
What's included in every plan?
PaperRoute covers scheduling, driver jobs, digital Waste Transfer Notes, invoicing, customer records and a branded customer portal. Portal customers can access published documents, review collection reports and send service requests. Receiving-site Yard checks and DEFRA receipt reporting can be configured for eligible sites. We confirm your integrations and specialist workflows during the demo and setup.
Is the customer portal branded for my business?
Yes. Configured customer portals use your logo, colours and portal address. Customers sign in securely by email and PIN to access the accounts and records linked to their email address.
When do I sign the agreement and start paying?
You sign the 24-month service agreement and authorise payment before onboarding begins. Subscription fees are billed monthly in advance under your service agreement.
Is onboarding and training included?
Yes. Onboarding support and training calls are included. We aim to get customers using PaperRoute within two weeks, provided the customer supplies the required data and makes the right people available for setup and training.
What support do we get after setup?
Your dedicated support team member helps with setup, training and day-to-day questions. Phone and email support are included throughout your subscription, at no extra charge.
How does per-user pricing work?
£250/month + VAT for the first 4 users. Additional users are £35/month + VAT each. The £500 setup and training package and ongoing phone and email support are included at no extra charge with your 24-month subscription. You also get a dedicated support team member. Our 30-day happiness promise lets you cancel for any reason within 30 days of signing, with no cancellation fee or further subscription payments. Payments already made are not refunded.
Can I add more users later?
Absolutely. You can add users at any time as your team grows. Your data, routes, and settings all carry over with no migration or downtime.
Does PaperRoute integrate with my accounting software?
Yes. PaperRoute integrates directly with Sage Cloud, QuickBooks, and Xero. The Sage integration is for Sage Cloud only; Sage 50 is not supported. Collection data flows straight into your accounts — including self-bill purchase invoices, deferred invoicing, and consolidated invoicing. No more double entry.
Is PaperRoute DEFRA Approved and ready for Digital Waste Tracking?
PaperRoute is listed by DEFRA as compatible software for reporting receipt of waste. We configure and check the connection for eligible receiving sites before live use. Digital Waste Transfer Notes are a separate workflow.